Returns & Exchanges
We want you to love your Medley pieces, which is why we offer a 30-day return policy for a refund or store credit on all full-priced items. Please ensure your jewellery is unworn and remains in its original packaging to qualify for a return.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Items
Carefully place your jewellery in its original Medley box and protective pouch to ensure it arrives back to us in perfect condition.
Ship It Back
Download and print your prepaid shipping label, attach it to your parcel, and drop it off at any authorized postage location.
Receive Your Refund
Once our team inspects your return, we will process your refund or store credit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing